International Customer Management Institute (ICMI) Announces Executive Summit Featuring Keynote by Michael Hugos - to Take Place March 24-25, 2011 in San Diego

COLORADO SPRINGS, Colo., Jan. 18, 2011 /PRNewswire/ -- The International Customer Management Institute (ICMI), the industry-leading organization providing professional services such as consulting, training, and information resources to contact center professionals, has announced that their Executive

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