A New Customer Service Paradigm: Customers Are Now Demanding Self-Service Options and Why You Must Adapt

MOUNTAIN VIEW, Calif., Jan. 17, 2013 /PRNewswire/ -- WHEN: Thursday, Jan. 31, 2013 at 11:00 a.m. EST LOCATION: Online, with free registration SPEAKERS: Nancy Jamison, Principal Analyst, and Brendan Read, Industry Analyst for Frost & Sullivan's...

Source : http://www.prnewswire.com/news-releases/a-new-cust...

A New Customer Service Paradigm: Customers Are Now Demanding Self-Service Options and Why You Must Adapt

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